Privacy Policy

Effective Date: 30 June 2025

Rackway LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including via our website, email, phone, or WhatsApp.

1. Who We Are

Rackway LTD
Registered in England and Wales
Email: info@rackway.co.uk
Phone/WhatsApp: 01908 904580

2. Information We May Collect From You

We may collect and process the following personal data:

  • Identity Data: name, company name, job title

  • Contact Data: email address, telephone number, WhatsApp number, postal address

  • Communication Data: details of communications with us, including emails, messages, and call notes

  • Technical Data: IP address, browser type, time zone settings, and website usage data (if using our website)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries via email, phone, or WhatsApp

  • To provide you with information, products, or services that you request from us

  • To manage our relationship with you

  • To improve our services and communication

  • To comply with legal obligations

4. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR to process your data:

  • Consent: when you voluntarily provide data through contact forms or communications

  • Contract: to take steps at your request before entering into a contract

  • Legal Obligation: to meet legal or regulatory requirements

  • Legitimate Interests: for business communication and service improvement, provided your rights are not overridden

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to secure your personal data and prevent unauthorised access, use, or disclosure. This includes secure servers, firewalls, and restricted access protocols.

6. Data Sharing

We do not sell your personal data. We may share your data with:

  • Trusted third-party service providers for IT support, communication tools, and business operations

  • Legal or regulatory authorities if required by law

All third parties are required to respect the confidentiality and security of your data.

7. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

You may request deletion of your data at any time (see Section 9).

8. Your Rights

Under data protection laws, you have the following rights:

  • Right to access your data

  • Right to correct inaccurate data

  • Right to erasure ("right to be forgotten")

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent at any time

To exercise any of these rights, please contact us at info@rackway.co.uk.

9. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Data Protection Contact
Email: info@rackway.co.uk
Phone/WhatsApp: 01908 904580

If you're unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on request or via our website if applicable.